Store Operations & Guest Experience Lead

Five Below; Hurricane (WV); On-site; USD 13,000 - 19,000; Full time

Job summary

Five Below is seeking an energetic store manager candidate to lead daily operations, train crew on superior customer service, and ensure fast, friendly checkout experiences. The role includes opening/closing duties, stock management, and guiding associates to meet sales and service goals.

The position requires at least 1 year of management experience, strong communication skills, and the ability to multitask in a fast-paced retail environment.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Wows customers through personal contact and trains crew on the BEST customer service experience.
• Oversees daily store activities and ensures staff perform duties effectively with great service.
• Assists with receiving, unpacking, and stocking to keep floor shelves ready.
• Acts as Manager on Duty, managing operations, staff, and urgent issues.
• Opens/closes store, secures cash, locks doors, sets alarms for daily operations.
• Supports onboarding and ongoing training of associates on policies and products.
• Drives sales and controls expenses by merchandising and staff performance.
• Collaborates with store leadership on merchandising and World Recovery processes.
• Performs general store maintenance and cleanliness tasks.

Skills

Verbal communication

Written communication

Multitasking

Creative thinking

Composure under pressure

Education

High School graduate or equivalent

College experience preferred

Job description

Five Below is seeking an energetic store manager candidate to lead daily operations, train crew on superior customer service, and ensure fast, friendly checkout experiences. The role includes opening/closing duties, stock management, and guiding associates to meet sales and service goals.

The position requires at least 1 year of management experience, strong communication skills, and the ability to multitask in a fast-paced retail environment.