Store Operations & Guest Experience Lead

fivebelow; Vancouver (WA); On-site; USD 21,000 - 29,000; Part time

Job summary

Five Below is seeking a store leadership professional to oversee daily operations, train crew, and ensure excellent customer service on the floor and at checkout in a fast-paced retail environment.

The role includes opening/closing duties, stock organization, and collaboration with the leadership team to drive sales while controlling expenses. Equal opportunity employer, benefits available.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 1 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Ensures all crew members are Wowing the Customer through personal contact with customers.
• Trains the crew on the BEST customer service experience; ensuring that each guest has a fast, friendly check out experience.
• Oversee daily activities of all store associates and ensure they perform duties effectively.
• Assist with receiving, unpacking, organizing new stock for quick sale placement.
• Act as Manager on Duty, taking responsibility for store operations and staff management.
• Manage opening/closing, secure cash, lock doors, set alarms.
• Support onboarding and ongoing training of associates.
• Drive store sales and control expenses by optimizing merchandising and customer service.
• Partner with store leadership on merchandising procedures.
• Perform store maintenance tasks.

Skills

Customer service

Leadership

Communication

Multitasking

Creativity

Stress management

Education

High School Diploma or equivalent

College experience preferred

Job description

Five Below is seeking a store leadership professional to oversee daily operations, train crew, and ensure excellent customer service on the floor and at checkout in a fast-paced retail environment.

The role includes opening/closing duties, stock organization, and collaboration with the leadership team to drive sales while controlling expenses. Equal opportunity employer, benefits available.