Store Operations & Guest Experience Lead

Five Below; North Carolina; On-site; USD 17,000 - 21,000; Part time

Job summary

Five Below in the United States is seeking a store leadership-oriented professional to oversee daily operations and guide a team of associates toward delivering outstanding customer service. You will train crew on the BEST customer experience and act as Manager on Duty to ensure smooth store functioning.

The role involves managing opening/closing routines, securing cash, merchandising practices, and supporting onboarding and ongoing training to improve performance while driving sales growth.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 1 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Wowing the customer through personal contact and training crew on the BEST customer service experience.
• Oversee daily activities of store associates and ensure they perform duties effectively.
• Assist with receiving, unpacking, and organizing new stock for quick placement on the sales floor.
• Act as Manager on Duty, taking responsibility for store operations, staff management, and customer service.
• Manage opening/closing procedures, securing cash, locking doors, and setting alarms.

Skills

Verbal and written communication

Multi-tasking

Creative thinking

Composure under pressure

Education

High School Diploma or equivalent

College experience preferred

Job description

Five Below in the United States is seeking a store leadership-oriented professional to oversee daily operations and guide a team of associates toward delivering outstanding customer service. You will train crew on the BEST customer experience and act as Manager on Duty to ensure smooth store functioning.

The role involves managing opening/closing routines, securing cash, merchandising practices, and supporting onboarding and ongoing training to improve performance while driving sales growth.