Store Operations & Customer Experience Lead

Five Below; Danvers (MA); On-site; USD 18,000 - 26,000; Part time

Job summary

Five Below is seeking a Store Leader role to oversee daily store operations and guest experience in a fast-paced retail environment. You will train associates, manage opening and closing duties, and ensure excellent customer service while driving sales and controlling expenses.

The role requires at least 1 year of management experience, strong communication skills, and the ability to multi-task in a dynamic setting.

Qualifications

• High School graduate or equivalent
• College experience preferred
• Minimum 1 year of management experience
• Excellent verbal and written communication skills
• Ability to multi-task
• Creative thinking
• Ability to maintain composure under pressure

Responsibilities

• Wows customers through personal contact and positive engagement.
• Trains crew on the BEST customer service experience.
• Oversees daily activities of store associates and ensures excellent service.
• Assists with receiving, unpacking, and stocking of new merchandise.
• Acts as Manager on Duty and manages store operations, staff, and urgent issues.
• Manages opening/closing tasks, cash, alarms, and daily setup.
• Supports onboarding and ongoing training of associates on policies and procedures.
• Drives store sales and controls expenses by improving merchandizing and customer service.
• Partners with store leadership on merchandising and store recovery.
• Performs general store maintenance and housekeeping.

Skills

Verbal communication

Written communication

Multi-tasking

Creative thinking

Maintaining composure under pressure

Leadership

Education

High School diploma or equivalent

College experience preferred

Job description

Five Below is seeking a Store Leader role to oversee daily store operations and guest experience in a fast-paced retail environment. You will train associates, manage opening and closing duties, and ensure excellent customer service while driving sales and controlling expenses.

The role requires at least 1 year of management experience, strong communication skills, and the ability to multi-task in a dynamic setting.