Store Operations & Guest Experience Lead

Goodwill Greater Milwaukee & Chicago; Town of Grafton (WI); Presencial; USD 19.000 - 25.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical benefits

Dental benefits

Vision benefits

Disability insurance

Retirement plan

Paid time off

Descripción de la vacante

Goodwill Greater Milwaukee & Chicago is seeking a full-time retail/operations professional to lead daily tasks, ensure coverage at POS and donations, and uphold safety and customer service standards in a dynamic store environment.

You will model service excellence, manage shifts, and address employee and customer concerns promptly while promoting policy adherence and teamwork across departments.

Formación

• Forklift certification, if required at site.
• Work experience in a retail or production environment is preferred.
• Work varied schedule and flexible hours. Nights and weekend shifts may be required to meet business needs.

Responsabilidades

• Directs a variety of tasks including associate break schedules, production processes, and recovery at the end of the day, among others.
• Oversee that there is adequate coverage at POS and in donations.
• Monitor and assist with production quality standards while encouraging team to meet their individual production goals.
• Function as a service experience leader (SEL).
• Maintain a safe and orderly work environment; ensure employees operate equipment safely and follow safe work practices.
• Consistently communicate and implement policies and procedures, reporting concerns to leadership.
• Resolves employees and first level customer concerns and complaints in a timely manner.
• Assist in resolving employee and customer concerns and addressing safety/security concerns promptly.
• Project and Change Management: Effectively plans and manages own work to reliably complete routine job responsibilities. Follows through on learning, skill building, and practice necessary to adapt to change.
• Problem Solving: Close supervision for completion of routine work, which is regularly reviewed by manager or senior coworker. Work that exceeds “routine” comes with detailed instructions.
• Technical Skill: Basic knowledge of discipline’s procedures and methods. Understands and applies the fundamentals of customer service. Able to respond to routine requests.
• Community Engagement: Serves as an ambassador for Goodwill in the wider community. Participates in volunteer opportunities as schedule and interest permit.
• Responsible for completing other duties/responsibilities as assigned.

Conocimientos

Customer focus

Values differences

Communicates effectively

Situational adaptability

Drives results

Ensures accountability

Descripción del empleo

Goodwill Greater Milwaukee & Chicago is seeking a full-time retail/operations professional to lead daily tasks, ensure coverage at POS and donations, and uphold safety and customer service standards in a dynamic store environment.

You will model service excellence, manage shifts, and address employee and customer concerns promptly while promoting policy adherence and teamwork across departments.