Store Operations & Guest Experience Lead

Five Below; Salem, Northern (NH, KY); Hybrid; USD 19,000 - 28,000; Full time

Job summary

Five Below in Salem, NH is seeking a Full-Time Support Lead to actively wow customers and lead the store team. You will train crew on the BEST customer service, oversee daily operations, and ensure merchandise is stocked and presented for a fast, friendly checkout experience.

The role also involves opening/closing the store, safeguarding cash, and coordinating onboarding and ongoing training to boost performance. Equal opportunity employer; standard benefits apply.

Qualifications

• Excellent verbal and written communication skills are required.
• Ability to multi-task and manage competing priorities.
• Creative thinking to improve customer service and store operations.
• Ability to maintain composure under pressure in a fast-paced environment.
• Strong communication with customers and team members.

Responsibilities

• Wows customers through personal contact and service.
• Oversee daily activities of store associates and ensure quality service.
• Assist with receiving, unpacking and organizing stock on the sales floor.
• Act as Manager on Duty, handling store operations and staff issues.
• Open or close the store, secure cash, set alarms, and prep for day.

Skills

Excellent verbal and written skills

Ability to multi-task

Creative thinking

Maintain composure under pressure

Effective communication

Education

High School Graduate or equivalent

College experience preferred

Job description

Five Below in Salem, NH is seeking a Full-Time Support Lead to actively wow customers and lead the store team. You will train crew on the BEST customer service, oversee daily operations, and ensure merchandise is stocked and presented for a fast, friendly checkout experience.

The role also involves opening/closing the store, safeguarding cash, and coordinating onboarding and ongoing training to boost performance. Equal opportunity employer; standard benefits apply.