Store Operations & Customer Experience Lead

Five Below

Stoughton (MA)

On-site

USD 18,000 - 25,000

Full time

8 days ago

Application generator

An application made for this job — a tailored resume and cover letter that speak straight to the posting.

Get past ATS filters

Job summary

Five Below is seeking a store leadership professional in Massachusetts to oversee daily operations and coach associates to deliver exceptional customer service. You will train crew on the customer experience, manage open/close procedures, and support merchandising and stock organization to boost sales.

The role requires a minimum of 1 year in management, strong communication, and the ability to multi-task in a fast-paced retail environment.

Qualifications

Minimum 1 year of management experience.
Excellent verbal and written communication skills.
Ability to multi-task and lead a team to deliver customer service.
Willingness to train and onboard store associates.

Responsibilities

Ensures all crew members are Wowing the Customer through personal contact with customers.
Trains the crew on the BEST customer service experience; ensuring a fast, friendly checkout.
Oversee daily activities of store associates and ensure excellent customer service.
Assist with receiving, unpacking, and organizing new stock for quick placement on the sales floor.
Act as Manager on Duty, handling store operations, staff management, and urgent issues.
Open or close the store, secure cash, lock doors, set alarms, and ensure daily readiness.
Support onboarding and ongoing training of associates on policies and procedures.
Drive store sales and control expenses through merchandising and staff performance.