Store Operations & Guest Experience Lead

UDF-MyScoop Branding; Maineville (OH); On-site; USD 19,000 - 23,000; Full time

Job summary

UDF-MyScoop Branding in Ohio is seeking an Assistant Manager to ensure outstanding guest service by following The Hi Five Guest Experience framework. You may supervise shifts, maintain store conditions, and ensure compliance with alcohol and tobacco sales laws.

The role requires leadership of associates, store administration, and daily operations to deliver a warm, efficient guest experience while maintaining safety and policy compliance.

Qualifications

• Leadership experience overseeing staff or teams.
• Customer service excellence and guest focus.
• Ability to operate POS systems and basic cash handling.

Responsibilities

• Supervise and coach associates, schedule coverage, and conduct interviews.
• Oversee store administration, orders, reports, and paperwork.
• Deliver The Hi Five Guest Experience to every guest.

Job description

UDF-MyScoop Branding in Ohio is seeking an Assistant Manager to ensure outstanding guest service by following The Hi Five Guest Experience framework. You may supervise shifts, maintain store conditions, and ensure compliance with alcohol and tobacco sales laws.

The role requires leadership of associates, store administration, and daily operations to deliver a warm, efficient guest experience while maintaining safety and policy compliance.