Store Operations & Guest Experience Lead

fivebelow; Georgia; On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Health coverage

Financial wellness

Personal wellness

Job summary

Five Below is looking for a capable leader to help run a fast-paced store. This role focuses on managing daily operations, customer service, and staff development to ensure a WOW customer experience.

You will train associates, handle opening/closing, and support merchandising efforts to boost sales. The position requires at least 1 year of management experience, strong communication, and the ability to multitask in a dynamic retail environment.

Qualifications

• High School Graduate or equivalent
• College experience preferred
• Minimum 1 year of management experience
• Excellent verbal and written communication skills
• Ability to multi-task
• Creative thinking
• Ability to maintain composure under pressure

Responsibilities

• Wow customers with fast, friendly checkout and service.
• Oversee daily activity of store associates and ensure quality customer service.
• Assist with receiving, unpacking, and stocking to keep shelves full.
• Act as Manager on Duty and handle store operations and issues.
• Open or close the store, secure cash, lock doors, and set alarms.
• Support onboarding and ongoing training of associates on policies and procedures.
• Drive store sales and control expenses through merchandising and staffing.
• Collaborate with store leadership on merchandising and store initiatives.
• Perform routine store maintenance and cleanliness tasks.

Skills

Customer service

Team leadership

Cash handling

Merchandising

Stock management

Education

High School Diploma or GED

College experience preferred

Job description

Five Below is looking for a capable leader to help run a fast-paced store. This role focuses on managing daily operations, customer service, and staff development to ensure a WOW customer experience.

You will train associates, handle opening/closing, and support merchandising efforts to boost sales. The position requires at least 1 year of management experience, strong communication, and the ability to multitask in a dynamic retail environment.