Store Operations & Guest Experience Lead

Five Below; Brownsburg, Northern (IN, KY); Hybrid; USD 13,000 - 19,000; Part time

Job summary

Five Below in Brownsburg is seeking a capable Supervisor to lead store teams and ensure outstanding customer service. You will train crew, manage daily tasks, assist with receiving and stocking, and step in as Manager on Duty to protect smooth operations.

The role requires at least 1 year of management experience, a high school diploma, and strong communication. Flexible shifts include days, evenings, weekends, and potential overnights in a fast-paced retail environment.

Qualifications

• High School Diploma or equivalent required.
• College experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task and stay composed under pressure.

Responsibilities

• Ensures crew wow customers through personal contact.
• Trains crew on the BEST customer service experience.
• Oversee daily activities of store associates and service quality.
• Assist with receiving and stocking for fast floor placement.
• Act as Manager on Duty and own store operations.
• Open/close duties including cash handling and security.

Skills

Management experience

Communication skills

Multi-tasking

Creative thinking

Staying calm under pressure

Education

High School diploma or equivalent

College experience preferred

Job description

Five Below in Brownsburg is seeking a capable Supervisor to lead store teams and ensure outstanding customer service. You will train crew, manage daily tasks, assist with receiving and stocking, and step in as Manager on Duty to protect smooth operations.

The role requires at least 1 year of management experience, a high school diploma, and strong communication. Flexible shifts include days, evenings, weekends, and potential overnights in a fast-paced retail environment.