Store Operations Experience Leader

The Home Depot, Inc.; Matteson (IL); On-site; USD 55,000 - 75,000; Full time

Job summary

The Home Depot, Inc. is seeking an Operations Experience Manager (Ops XM) to join the store leadership team in Illinois.

The role leads the Order Fulfillment team, driving best practices for picking, staging, and loading to deliver an exceptional interconnected customer experience. You will coach associates, support talent planning, and ensure SOP compliance, safety training, and strong store performance, while handling MOD responsibilities and coordinating with the Store Manager/ASM for daily

Qualifications

• 1 year of relevant work experience, including management of people and retail operations.
• Ability to work a flexible schedule, including nights and weekends.
• Strong leadership and coaching skills.

Responsibilities

• Direct D93 Receiving and D94 Order Fulfillment workflows to meet SLAs.
• Coach and train associates on company policies, safety procedures, and customer service.
• Assist with recruitment and attendance to ensure staffing coverage and performance.
• Ensure safety, SOP adherence, and daily safety checks across the department.

Skills

Customer Service

People Management

Retail Operations

Coaching & Development

Safety Procedures

SOP Adherence

Education

High School Diploma or GED

Job description

The Home Depot, Inc. is seeking an Operations Experience Manager (Ops XM) to join the store leadership team in Illinois.

The role leads the Order Fulfillment team, driving best practices for picking, staging, and loading to deliver an exceptional interconnected customer experience. You will coach associates, support talent planning, and ensure SOP compliance, safety training, and strong store performance, while handling MOD responsibilities and coordinating with the Store Manager/ASM for daily