Store Operations Experience Leader

The Home Depot, Inc.; Merriam (KS); On-site; USD 55,000 - 75,000; Full time

Job summary

The Home Depot, Inc. is seeking an Operations Experience Manager (Ops XM) to join the store leadership team in Merriam, KS. This role drives customer service excellence, department readiness, and reliable operational processes including inbound freight, receiving audits, and shrink action plans.

As MOD, you’ll execute opening and closing procedures, coach associates, and ensure safety compliance. The position coordinates with the Store Manager and ASM to align on priorities and performance

Qualifications

• Experience supervising retail teams and driving store standards.
• Ability to coach on customer service, safety, and operations SOPs.
• Proven track record in meeting service level and safety goals.

Responsibilities

• Lead the Order Fulfillment team to ensure orders are picked, staged, and loaded within SLAs.
• Coach associates on safety, policies, and customer service with real-time feedback.
• Perform MOD duties following SOPs, including opening/closing and balancing registers.
• Support talent planning, recruitment, and performance management discussions.

Skills

Customer service

People management

Leadership

SOP compliance

Education

High school diploma or GED

Job description

The Home Depot, Inc. is seeking an Operations Experience Manager (Ops XM) to join the store leadership team in Merriam, KS. This role drives customer service excellence, department readiness, and reliable operational processes including inbound freight, receiving audits, and shrink action plans.

As MOD, you’ll execute opening and closing procedures, coach associates, and ensure safety compliance. The position coordinates with the Store Manager and ASM to align on priorities and performance