Fulfillment & Experience Manager

The Home Depot; Merriam (KS); On-site; USD 52,000 - 72,000; Full time

Job summary

The Home Depot in Merriam, KS is seeking an Operations Experience Manager (Ops XM) to lead the Order Fulfillment team, drive store standards, and coach associates in safety, service, and operations. This role performs MOD duties and partners with leadership to maintain SLAs and high service levels.

Responsibilities include staffing, training, performance coaching, and ensuring compliance with SOPs. A strong focus on safety and customer experience is essential in a dynamic retail environment.

Qualifications

• Must be 18 years or older.
• Authorized to work in the United States.
• Ability to work flexible schedule, including nights, weekends, overtime.
• 1 year of relevant work experience managing people and retail operations.
• Preferred: 1 year merchandising/operational exp.
• Preferred: 1 year leadership experience, preferably big box retail.
• Knowledge of the home improvement industry.

Responsibilities

• Lead the Order Fulfillment team to ensure orders are received, picked, and staged within SLAs.
• Coach and train associates on policies, safety, and customer service.
• Perform MOD duties including opening/closing and safety procedures.
• Assist with recruitment, staffing, and performance management.
• Audit inbound freight and receiving procedures to ensure SOP adherence.
• Implement Shrink Action Plans within areas of responsibility.

Skills

Customer service

People management

Coaching

Safety procedures

Operations excellence

SOP adherence

Training

Conflict resolution

Timekeeping

Education

High school diploma/GED

Tools

HDPhone learning tools

Job description

The Home Depot in Merriam, KS is seeking an Operations Experience Manager (Ops XM) to lead the Order Fulfillment team, drive store standards, and coach associates in safety, service, and operations. This role performs MOD duties and partners with leadership to maintain SLAs and high service levels.

Responsibilities include staffing, training, performance coaching, and ensuring compliance with SOPs. A strong focus on safety and customer experience is essential in a dynamic retail environment.