Store Operations Experience Leader

The Home Depot; Lanham (MD); On-site; USD 49,000 - 60,000; Full time

Job summary

The Home Depot in Lanham, MD seeks an Operations Experience Manager (Ops XM) to lead the Order Fulfillment team and drive store operational excellence. You will coach associates, manage inbound freight, and ensure SOP adherence while maintaining safety and high service levels.

Reporting to the Store Manager, you will balance opening/closing duties, staffing, training, and performance coaching to deliver an exceptional customer experience while upholding company standards and safety policies.

Qualifications

• Must be 18 years of age or older.
• Must be legally permitted to work in the United States.
• Ability to work a flexible schedule, including nights, weekends, and overtime as needed.
• 1 year of relevant work experience, including management of people and retail operations.
• At least 1 year prior merchandising and/or operational experience.

Responsibilities

• Customer Service / Experience leadership on the sales floor and fulfill orders to meet SLAs.
• People: recruit, staff, train, coach, and evaluate performance of associates.
• Safety: enforce hazmat, PPE, and safety SOPs with proactive risk mitigation.
• Shared Manager on Duty: lead opening/closing, team alignment, and daily priorities.

Skills

Action Oriented

Decision Quality

Collaborates

Self-Development

Situational Adaptability

Communicates Effectively

Customer Focus

Manages Conflict

Develops Talent

Education

High School Diploma or GED

Job description

The Home Depot in Lanham, MD seeks an Operations Experience Manager (Ops XM) to lead the Order Fulfillment team and drive store operational excellence. You will coach associates, manage inbound freight, and ensure SOP adherence while maintaining safety and high service levels.

Reporting to the Store Manager, you will balance opening/closing duties, staffing, training, and performance coaching to deliver an exceptional customer experience while upholding company standards and safety policies.