Store Operations Experience Leader

The Home Depot; Matteson (IL); On-site; USD 55,000 - 75,000; Full time

Job summary

The Home Depot in Matteson, IL is seeking an Operations Experience Manager (Ops XM) to lead the Order Fulfillment team, drive service standards, and ensure goods are received, picked, and staged to meet SLAs. You will model safety, coach associates, and partner with store leadership to heighten the customer experience.

In this role you will oversee inbound freight, perform MOD duties per SOPs, assist with recruiting and performance management, and help implement shrink action plans while

Qualifications

• Must be 18 years of age or older.
• Legally permitted to work in the United States.
• Ability to work a flexible schedule, including nights, weekends, and overtime as needed.
• 1 year of relevant work experience, including management of people and retail operations.

Responsibilities

• Lead the Order Fulfillment team to ensure orders are received, picked, and staged to SLAs.
• Coach and train associates on safety, SOPs, and customer service.
• Perform MOD duties with opening/closing according to SOPs and security protocols.
• Assist with recruitment, staffing, and performance management.

Skills

Leadership

Customer service

Retail operations

Communication

Safety compliance

Education

High school diploma or GED

Tools

HDPhone learning tools

Job description

The Home Depot in Matteson, IL is seeking an Operations Experience Manager (Ops XM) to lead the Order Fulfillment team, drive service standards, and ensure goods are received, picked, and staged to meet SLAs. You will model safety, coach associates, and partner with store leadership to heighten the customer experience.

In this role you will oversee inbound freight, perform MOD duties per SOPs, assist with recruiting and performance management, and help implement shrink action plans while