Retail Operations Experience Leader

Home Depot; Matteson (IL); On-site; USD 46,000 - 74,000; Full time

Job summary

Home Depot in Matteson, IL seeks an Operations Experience Manager (Ops XM) to lead the Order Fulfillment team and execute store standards. You will coach associates, manage inbound freight, auditing receiving procedures, and implement shrink action plans to support an exceptional customer experience.

The role includes MOD responsibilities, ensuring safety, scheduling, and adherence to SOPs, while partnering with leadership on talent planning and performance coaching.

Qualifications

• 1 year of relevant work experience in retail management.
• Flexible schedule including nights, weekends, and overtime as needed.
• Knowledge of home improvement retail preferred.

Responsibilities

• Customer Service / Experience: model service techniques and coach on the sales floor.
• People: assist with recruitment, training, and performance coaching; ensure staffing coverage.
• Safety: enforce hazmat procedures, safety SOPs, and PPE usage.
• Shared Manager on Duty: lead opening/closing tasks, team alignment, and daily priorities.

Skills

People leadership

Retail operations

Customer service

Safety compliance

Education

High school diploma or GED

Job description

Home Depot in Matteson, IL seeks an Operations Experience Manager (Ops XM) to lead the Order Fulfillment team and execute store standards. You will coach associates, manage inbound freight, auditing receiving procedures, and implement shrink action plans to support an exceptional customer experience.

The role includes MOD responsibilities, ensuring safety, scheduling, and adherence to SOPs, while partnering with leadership on talent planning and performance coaching.