Store Operations Experience Lead

Home Depot; Rock Springs (WY); On-site; USD 60,000 - 90,000; Full time

Job summary

The Home Depot is seeking an Operations Experience Manager (Ops XM) to join our store leadership team in Rock Springs, WY. You will lead the Order Fulfillment team, execute inbound freight and receiving SOPs, and implement shrink action plans to maintain excellent store standards and customer service.

You will coach and train associates on policies, safety procedures, and safe work practices. As MOD and with involvement in talent planning, you will oversee performance management, safety

Responsibilities

• Champion the GET culture by modeling proper techniques and real-time coaching on the sales floor.
• Direct D93 (Receiving) and D94 (Order Fulfillment) workflows to ensure orders are received, picked, and staged within SLAs.
• Audit delivery orders for accuracy and quality; promptly resolve customer concerns and escalate when needed.
• Assist with recruitment input, training, and performance coaching; manage safety and SOP adherence.
• Open/Close operations: lead store kickoff meetings, balance registers, and ensure daily priorities and safety inspections are completed."],
• CoT_job_summary_short

Skills

Customer service

Leadership

Coaching

Safety procedures

Job description

The Home Depot is seeking an Operations Experience Manager (Ops XM) to join our store leadership team in Rock Springs, WY. You will lead the Order Fulfillment team, execute inbound freight and receiving SOPs, and implement shrink action plans to maintain excellent store standards and customer service.

You will coach and train associates on policies, safety procedures, and safe work practices. As MOD and with involvement in talent planning, you will oversee performance management, safety