Ops Experience Lead — Flexible Schedule

The Home Depot; Howell (MI); On-site; USD 52,000 - 60,000; Full time

Job summary

The Home Depot is seeking an Operations Experience Manager (Ops XM) to join our store leadership team. You will drive customer service excellence, oversee order fulfillment, and manage inbound freight and receiving SOPs.

You’ll also implement shrink action plans and MOD duties in alignment with store policies. You will coach associates, participate in talent planning, and ensure safety and operational standards across departments.

Qualifications

• Minimum of 1 year of management experience in retail or store operations.
• Ability to work a flexible schedule including nights and weekends.
• Must be 18 years or older and legally permitted to work in the United States.
• Knowledge of safety procedures and SOP adherence in a retail environment.

Responsibilities

• Lead the Order Fulfillment team to ensure orders are picked, staged, and loaded per SLAs.
• Coach and train associates on company policies, safety, and customer service standards.
• Assist with recruitment, staffing, and performance management activities.
• Oversee opening/closing duties, store readiness, and adherence to SOPs.

Skills

Customer Service

People Leadership

Operational Excellence

Coaching & Development

Safety Procedures

Education

HS Diploma or GED

Job description

The Home Depot is seeking an Operations Experience Manager (Ops XM) to join our store leadership team. You will drive customer service excellence, oversee order fulfillment, and manage inbound freight and receiving SOPs.

You’ll also implement shrink action plans and MOD duties in alignment with store policies. You will coach associates, participate in talent planning, and ensure safety and operational standards across departments.