Store Operations Experience Lead

The Home Depot, Inc.; Mishawaka (IN); On-site; USD 52,000 - 76,000; Full time

Job summary

The Home Depot, Inc. in Mishawaka, IN is seeking an Operations Experience Manager (Ops XM) to lead the Order Fulfillment team and uphold store standards for customer service, readiness, and operational processes.

You will drive inbound freight execution, audit receiving SOP adherence, and implement shrink action plans while performing MOD functions and coaching associates on safety, policy, and performance.

Qualifications

• Must be 18 years of age or older.
• Must be legally permitted to work in the United States.
• Ability to work a flexible schedule, including nights, weekends, and overtime as needed.
• 1 year of relevant work experience, including management of people and retail operations.
• 2+ years of previous related work experience.
• 1+ year of previous leadership experience.

Responsibilities

• Customer Service / Experience - Service Leadership: Champion the GET culture by working alongside the team to model proper techniques and providing real-time coaching on the sales floor. Fulfillment Operations: Direct D93 (Receiving) and D94 (Order Fulfillment) workflows to ensure all orders are received, picked, and staged within SLAs.
• People - Talent Acquisition: Assist with recruitment and interviews to provide input to Store Manager/ASM. Staffing & Attendance: Monitor department staffing to address immediate coverage gaps and manage attendance variances.
• Safety - Ensure strict adherence to hazmat procedures and safety guidelines: intervene to correct unsafe behaviors, ensure PPE usage and training.
• Shared Manager on Duty - Opening & Closing Operations: Perform all Opening/Closing duties, lead store kickoff meetings, and ensure daily priorities and safety checks.

Skills

Action Oriented

Decision Quality

Collaborates

Self-Development

Situational Adaptability

Communicates Effectively

Customer Focus

Leadership

Safety Consciousness

Team Management

Education

High school diploma or GED

Job description

The Home Depot, Inc. in Mishawaka, IN is seeking an Operations Experience Manager (Ops XM) to lead the Order Fulfillment team and uphold store standards for customer service, readiness, and operational processes.

You will drive inbound freight execution, audit receiving SOP adherence, and implement shrink action plans while performing MOD functions and coaching associates on safety, policy, and performance.