Store Fulfillment & Experience Lead

The Home Depot, Inc.

Renton (WA)

On-site

USD 60,000 - 80,000

Full time

12 days ago

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Job summary

The Home Depot, Inc. is seeking an Operations Experience Manager (Ops XM) to lead the Order Fulfillment team and ensure adherence to SOPs, safety standards, and service levels across D93/D94 workflows.

This role also performs MOD duties and coaches staff to deliver exceptional customer service on the sales floor. You will drive training, staffing, and performance management while maintaining store readiness, inbound freight processes, and ongoing safety compliance in a fast-paced retail

Qualifications

Must have 2+ years of previous related work experience including management of people and retail operations.
Strong leadership and coaching abilities demonstrated in a retail setting.
Ability to work a flexible schedule, including nights, weekends, and overtime as needed.

Responsibilities

Customer Service / Experience: model proper techniques and coach on the sales floor; manage order fulfillment to meet SLAs.
People: assist with recruitment, staffing, training, and performance coaching; ensure compliance and development.
Safety: enforce hazmat procedures, safety guidelines; verify completed safety checklists.
Open/Close: perform opening and closing duties; lead team meetings; ensure daily priorities and store readiness.