Retail Operations Experience Leader

The Home Depot; Renton (WA); On-site; USD 70,000 - 80,000; Full time

Job summary

The Home Depot in Renton, WA is seeking an Operations Experience Manager (Ops XM) to lead the Order Fulfillment team and drive store standards. You will coach associates, manage inbound freight procedures, and implement safety and shrink actions across the department.

This role includes MOD duties and collaboration with store leadership to ensure a safe, efficient shopping environment. Ideal candidates have at least 1 year of leadership experience in retail, strong customer service skills, and a

Qualifications

• Must be 18 years of age or older.
• Legal authorization to work in the United States.
• Flexible schedule, including nights, weekends, and overtime as needed.
• 1 year of relevant work experience, including management of people and retail operations.

Responsibilities

• Champion customer service on the sales floor and coach associates in real time.
• Direct order fulfillment workflows to ensure orders are received, picked, and staged to SLAs.
• Audit delivery orders for accuracy and safety compliance.
• Lead opening and closing duties and ensure store readiness and safety.

Skills

People management

Customer service

Operations management

Retail operations

Education

High school diploma or GED

Job description

The Home Depot in Renton, WA is seeking an Operations Experience Manager (Ops XM) to lead the Order Fulfillment team and drive store standards. You will coach associates, manage inbound freight procedures, and implement safety and shrink actions across the department.

This role includes MOD duties and collaboration with store leadership to ensure a safe, efficient shopping environment. Ideal candidates have at least 1 year of leadership experience in retail, strong customer service skills, and a