Store Operations & Customer Service Associate

CubeSmart; Spring (TX); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health Plans

401(k) match

Paid Time Off

Health Savings Account contribution

Job summary

CubeSmart Self-Storage is seeking a Store Operations Associate to manage two key areas: Customer Service and Property Maintenance. You will interact with customers, identify storage needs, rent units, and handle payments using our POS system.

This role emphasizes reliability, teamwork, and strong organizational skills within a daytime schedule. Responsibilities include touring the property, ensuring unit availability, performing maintenance tasks, and supporting a safe, clean facility.

Qualifications

• Positive, outgoing personality with a passion for helping people.
• Experience delivering high-quality customer service to a diverse market.
• Self-driven mindset with strong operational focus.
• Basic computer skills including MS Office.
• Ability to work Saturdays.
• Own a vehicle with valid license and insurance.
• Authorized to work in the U.S. without sponsorship.

Responsibilities

• Develop customer relationships by identifying self-storage needs and providing solutions.
• Interact face to face with customers, deliver excellent service and build rapport.
• Meet monthly sales goals and metrics.
• Walk the property to perform daily tasks including lock checks and showing units.
• Rent units, sell store merchandise, manage leasing, accept payments at POS, and handle deposits.

Skills

Customer service

MS Office

Communication

Teamwork

Operational focus

Tools

MS Office

Job description

CubeSmart Self-Storage is seeking a Store Operations Associate to manage two key areas: Customer Service and Property Maintenance. You will interact with customers, identify storage needs, rent units, and handle payments using our POS system.

This role emphasizes reliability, teamwork, and strong organizational skills within a daytime schedule. Responsibilities include touring the property, ensuring unit availability, performing maintenance tasks, and supporting a safe, clean facility.