Store Operations & Customer Service Associate

CubeSmart; Charlotte (NC); Hybrid; USD 21,000 - 28,000; Full time

Benefits offered by this job

Work/Life Balance

Competitive Pay

401(k) match

Health Savings Account

Job summary

CubeSmart Self-Storage is looking for a Store Operations Associate to manage two key areas: Customer Service and Property Maintenance. You will develop customer relationships, conduct daily property walks, and handle leasing, payments, and merchandising.

The role emphasizes a strong service mindset and reliable, hands-on operations. Ideal candidates are outgoing, possess a valid driver's license, and can work Saturdays.

Qualifications

• A positive and outgoing personality with a passion for helping people.
• Experience in delivering high quality customer service to a diverse customer market.
• A self-driven mindset with strong operational focus.
• Basic computer skills including MS Office products.
• You must have the ability to work Saturdays.
• Access to a personal vehicle, a valid driver’s license, and up-to-date insurance are required.
• While performing the duties of this job, you will be frequently required to stand, sit, kneel, crouch, crawl, bend, climb or balance on a ladder.
• Candidates must be authorized to work in the U.S. without the need for current or future sponsorship.

Responsibilities

• Developing customer relationships by identifying self-storage needs and providing appropriate solutions while delivering a standout customer experience.
• Interacting face to face with customers, providing excellent service, and building rapport.
• Meeting monthly sales goals and metrics.
• Walking the property to perform daily operational tasks including lock checks and showing units to customers.
• Working both independently and on a team renting self-storage units, selling store merchandise, managing the leasing process, accepting payments utilizing our POS system, completing daily bank deposits, and making courtesy calls to customers regarding late payments.

Skills

Customer service

Operational focus

MS Office

Driver's license

Tools

POS System

Job description

CubeSmart Self-Storage is looking for a Store Operations Associate to manage two key areas: Customer Service and Property Maintenance. You will develop customer relationships, conduct daily property walks, and handle leasing, payments, and merchandising.

The role emphasizes a strong service mindset and reliable, hands-on operations. Ideal candidates are outgoing, possess a valid driver's license, and can work Saturdays.