Store Operations & Customer Experience Specialist

CarMax Inc.; Fort Worth (TX); On-site; USD 21,000 - 32,000; Full time

Benefits offered by this job

Sick time

Vacation time

Holiday pay

Job summary

CarMax in Fort Worth, TX is hiring a Business Operations Associate to support store operations, handling sales, auctions, appraisals, and paperwork with accuracy and professionalism.

You will greet customers, process documents, and ensure proper titles and funding. This role also involves cash management, training new associates, and assisting multiple departments while maintaining confidentiality and compliance.

Qualifications

• Read, interpret, and record data accurately for compliance and reporting.
• Strong organizational and multitasking skills in a deadline-driven environment.
• Effective verbal and written communication for customers and teams.

Responsibilities

• Greet customers and guide them through paperwork processes.
• Process and audit paperwork for retail and wholesale sales, including deal jackets and contracts.
• Manage auction and appraisal transactions with accurate titles and funding documentation.
• Handle cash management tasks: receiving payments, deposits, and security protocols.
• Train and mentor new associates and support store operations across departments.
• Perform clerical duties: filing, data entry, and reconciliation of missing information.

Skills

Data entry

Organization

Customer service

Communication

Tools

Microsoft Office

Job description

CarMax in Fort Worth, TX is hiring a Business Operations Associate to support store operations, handling sales, auctions, appraisals, and paperwork with accuracy and professionalism.

You will greet customers, process documents, and ensure proper titles and funding. This role also involves cash management, training new associates, and assisting multiple departments while maintaining confidentiality and compliance.