Store Operations & Customer Experience Associate

CarMax Inc.; Texas; Presencial; USD 21.000 - 32.000; Jornada completa

Descripción de la vacante

CarMax is hiring a Business Operations Associate to support store operations, handling sales, auctions, appraisals, and cash management with a customer-centric approach.

You will audit paperwork, ensure accurate documentation, and assist multiple departments while maintaining accuracy and integrity in all transactions. Candidates must be flexible for varied schedules and able to lift up to 20 lbs.

Formación

• Ability to read, interpret, and record data accurately for compliance and reporting.
• Strong organizational and multitasking skills in a deadline-driven environment.
• Proficiency in Microsoft Office and data entry systems with intermediate PC skills.
• Effective verbal and written communication skills for customer and team interactions.

Responsabilidades

• Deliver outstanding customer service by greeting customers, answering questions, and guiding them through paperwork processes.
• Process and audit paperwork for retail and wholesale sales, including deal jackets, finance contracts, and DMV documentation.
• Manage auction and appraisal transactions, ensuring accurate titles, payoffs, and proper documentation for funding.
• Handle cash management tasks, including receiving payments, preparing deposits, and maintaining security protocols.
• Train and mentor new associates and support store operations by assisting multiple departments and balancing overflow traffic.
• Perform clerical duties such as filing, data entry, and reconciliation of missing information while maintaining accuracy.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Conocimientos

Data entry

Organizational skills

Multitasking

Verbal communication

Written communication

Confidentiality

Time management

Flexibility

Herramientas

Microsoft Office

Descripción del empleo

CarMax is hiring a Business Operations Associate to support store operations, handling sales, auctions, appraisals, and cash management with a customer-centric approach.

You will audit paperwork, ensure accurate documentation, and assist multiple departments while maintaining accuracy and integrity in all transactions. Candidates must be flexible for varied schedules and able to lift up to 20 lbs.