Operations & Customer Experience Specialist

CarMax; Irving (TX); In loco; USD 21.000 - 32.000; Tempo pieno

Descrizione del lavoro

CarMax Irving, TX seeks a Business Operations Associate to be the backbone of store operations, handling sales, auctions, appraisals, and paperwork with accuracy and service orientation.

You will manage cash, audits, and training, collaborate across departments, and keep a compliant, efficient workspace in a fast-paced, team environment.

The role emphasizes integrity, clear communication, and meticulous record-keeping to support a smooth customer experience.

Competenze

• Ability to read, interpret, and record data accurately for compliance and reporting.
• Strong organizational and multitasking skills in a deadline-driven environment.
• Proficiency in Microsoft Office and data entry systems.
• Effective verbal and written communication with customers and teams.

Mansioni

• Deliver outstanding customer service by greeting customers, answering questions, and guiding them through paperwork processes.
• Process and audit paperwork for retail and wholesale sales, including deal jackets, finance contracts, and DMV documentation.
• Manage auction and appraisal transactions, ensuring accurate titles, payoffs, and proper documentation for funding.
• Handle cash management tasks, including receiving payments, preparing deposits, and maintaining security protocols.
• Train and mentor new associates and support store operations by assisting multiple departments and balancing overflow traffic.
• Perform clerical duties such as filing, data entry and reconciliation of missing information while maintaining accuracy.
• Follow CarMax EH&S requirements and maintain a clean and orderly work area.

Conoscenze

Data entry accuracy

Multitasking

Customer service

Communication

Strumenti

Microsoft Office

Data entry systems

Descrizione del lavoro

CarMax Irving, TX seeks a Business Operations Associate to be the backbone of store operations, handling sales, auctions, appraisals, and paperwork with accuracy and service orientation.

You will manage cash, audits, and training, collaborate across departments, and keep a compliant, efficient workspace in a fast-paced, team environment.

The role emphasizes integrity, clear communication, and meticulous record-keeping to support a smooth customer experience.