Store Operations & Customer Experience Associate

CarMax Inc.; Irving (TX); Sur place; USD 21 000 - 32 000; Plein temps

Avantages offerts par ce poste

Sick time

Vacation

Floating Holidays

Résumé du poste

CarMax Inc. in Irving, TX is seeking a Business Operations Associate to support store operations, handling sales, auctions, and appraisals with a strong emphasis on customer service and accuracy.

You will manage cash, audit documents, and communicate clearly with customers and teams while maintaining CarMax’s standards of transparency and integrity. The role requires lifting up to 20 lbs and flexible schedules, including nights and weekends.

Qualifications

• Read, interpret, and record data accurately for compliance and reporting.
• Strong organizational and multitasking skills in a deadline-driven environment.
• Proficiency in Microsoft Office and data entry systems.
• Effective verbal and written communication skills for customer and team interactions.
• Ability to lift up to 20 lbs and work on your feet for extended periods.
• Commitment to confidentiality, integrity, and adherence to CarMax policies.
• Flexibility to work varied schedules, including nights, weekends, and holidays.

Responsabilités

• Deliver outstanding customer service by greeting customers, answering questions, and guiding them through paperwork processes.
• Process and audit paperwork for retail and wholesale sales, including deal jackets, finance contracts, and DMV documentation.
• Manage auction and appraisal transactions, ensuring accurate titles, payoffs, and proper documentation for funding.
• Handle cash management tasks, including receiving payments, preparing deposits, and maintaining security protocols.
• Train and mentor new associates and support store operations by assisting multiple departments and balancing overflow traffic.
• Perform clerical duties such as filing, data entry, and reconciliation of missing information while maintaining accuracy.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Connaissances

Data entry

Organization

MS Office

Communication

Physical ability

Discretion

Flexible shifts

Outils

MS Office

Description du poste

CarMax Inc. in Irving, TX is seeking a Business Operations Associate to support store operations, handling sales, auctions, and appraisals with a strong emphasis on customer service and accuracy.

You will manage cash, audit documents, and communicate clearly with customers and teams while maintaining CarMax’s standards of transparency and integrity. The role requires lifting up to 20 lbs and flexible schedules, including nights and weekends.