Store Operations & Customer Service Associate

CarMax Inc.; Fremont (CA); On-site; USD 25,000 - 40,000; Full time

Job summary

CarMax is hiring a Business Operations Associate to support store operations, handling sales, auctions, and appraisals with strong customer service and accuracy. You will process paperwork, manage cash, and ensure compliance while supporting multiple departments in a fast-paced environment.

The role emphasizes integrity, teamwork, and attention to detail, with opportunities to mentor new associates and contribute to efficient store operations. This position requires flexibility for varied shifts.

Qualifications

• Read, interpret, and record data accurately for compliance and reporting.
• Strong organizational and multitasking skills in a deadline-driven environment.
• Proficient in Microsoft Office and data entry systems with intermediate PC skills.
• Effective verbal and written communication for customers and teams.
• Ability to lift up to 20 lbs and stand for extended periods.
• Commitment to confidentiality and CarMax policies.
• Flexibility to work varied schedules, including nights, weekends, and holidays.

Responsibilities

• Deliver outstanding customer service by greeting customers and guiding them through paperwork.
• Process and audit paperwork for retail and wholesale sales, including contracts and DMV docs.
• Manage auction and appraisal transactions with accurate titles and funding documentation.
• Handle cash management tasks, including deposits and security protocols.
• Train and mentor new associates and support multiple departments as needed.
• Perform clerical duties and reconcile missing information while maintaining accuracy.
• Follow CarMax EH&S requirements and maintain a clean, orderly work area.

Skills

Data accuracy

Organizational skills

MS Office

Communication

Manual lifting

Confidentiality

Flexible schedule

Job description

CarMax is hiring a Business Operations Associate to support store operations, handling sales, auctions, and appraisals with strong customer service and accuracy. You will process paperwork, manage cash, and ensure compliance while supporting multiple departments in a fast-paced environment.

The role emphasizes integrity, teamwork, and attention to detail, with opportunities to mentor new associates and contribute to efficient store operations. This position requires flexibility for varied shifts.