Store Operations & Customer Experience Leader

Designer Brands; Wilmington (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

Designer Brands in Wilmington, NC is seeking a Store Manager/Assistant who thrives in a fast-paced retail environment. You will lead daily operations, drive customer service, merchandising, and inventory activities to support sales goals while partnering with the store leadership to execute priorities.

The role requires at least 2 years of management experience, a high school diploma or equivalent (some college preferred), and the ability to coach staff, work nights/weekends, and stand for long

Qualifications

• Excellent customer service, professionalism and enthusiasm.
• Ability to develop collaborative working relationships and drive results.
• Strong verbal and written communication skills.
• Flexible schedule including nights, weekends, and holidays.
• Proficient with store technology and POS systems.
• Must be able to stand most of the shift and lift up to 50 pounds.

Responsibilities

• Maintain store standards and complete daily open/close tasks.
• Review and communicate action plans to achieve KPI targets.
• Increase sales through effective inventory management and merchandising.
• Support store manager with labor scheduling and payroll tasks.

Skills

Customer service

Team leadership

Communication

Time management

Adaptability

Technology literacy

Physical stamina

Sales-driven

Education

High school diploma or equivalent

Some college

Job description

Designer Brands in Wilmington, NC is seeking a Store Manager/Assistant who thrives in a fast-paced retail environment. You will lead daily operations, drive customer service, merchandising, and inventory activities to support sales goals while partnering with the store leadership to execute priorities.

The role requires at least 2 years of management experience, a high school diploma or equivalent (some college preferred), and the ability to coach staff, work nights/weekends, and stand for long