Store Experience & Operations Lead

Designer Brands; Wheaton (MD); On-site; USD 27,000 - 32,000; Full time

Job summary

Designer Brands seeks a customer-focused associate to support store management in driving sales and delivering a positive in-store experience. You will partner with leadership on priorities, manage inventory and omni-channel activities, and ensure cashwrap efficiency in line with company standards.

The role requires excellent customer service, strong communication, and flexibility to work nights, weekends, and holidays.

Qualifications

• Excellent customer service, professional demeanor, and positive attitude.
• Ability to develop collaborative working relationships and work with urgency.
• Strong verbal and written communication skills.
• Ability to move with tempo and hold team accountable to meet deadlines.

Responsibilities

• Maintain in-store experience by modeling CEL behaviors and ensuring KPI goals.
• Ensure customers have a positive experience and complete daily open/close tasks.
• Review daily communication and plan/executew actions.

Skills

Customer service

Communication

Team collaboration

Time management

Adaptability

Education

High school diploma or equivalent

Job description

Designer Brands seeks a customer-focused associate to support store management in driving sales and delivering a positive in-store experience. You will partner with leadership on priorities, manage inventory and omni-channel activities, and ensure cashwrap efficiency in line with company standards.

The role requires excellent customer service, strong communication, and flexibility to work nights, weekends, and holidays.