Store Experience Leader: Merch, Service & Ops

Designer Brands; San Jose (CA); On-site; USD 29,000 - 40,000; Full time

Job summary

Designer Brands is seeking a store team member to support management in daily operations, merchandising, and inventory tasks. You will contribute to an elevated in-store experience, assist with omni-channel activities, and help ensure policy compliance and loss prevention.

The role emphasizes customer engagement, teamwork, and flexibility to meet the store's priorities and sales goals. Availability for evenings, weekends, and varying shifts is required.

Qualifications

• 2+ years of management experience or supervisory responsibilities.
• High school diploma or equivalent; some college preferred.
• Ability to operate POS/register systems and customer devices.

Responsibilities

• Provide excellent customer service and uphold store standards.
• Support store priorities alongside management; assist with merchandising and inventory.
• Assist in omni-channel activities and store operations including open/close tasks.
• Monitor policy compliance, asset protection, and associate performance.
• Participate in recruiting, training, and development of team members.
• Engage customers to drive sales and store KPIs.

Skills

Customer service

Collaborative

Communication

Time management

Flexible schedule

Tech literacy

Stamina

Lifting 50 lbs

Mobility

Education

High school diploma or equivalent

Some college

Job description

Designer Brands is seeking a store team member to support management in daily operations, merchandising, and inventory tasks. You will contribute to an elevated in-store experience, assist with omni-channel activities, and help ensure policy compliance and loss prevention.

The role emphasizes customer engagement, teamwork, and flexibility to meet the store's priorities and sales goals. Availability for evenings, weekends, and varying shifts is required.