Store Operations & Customer Experience Lead

Designer Brands; Charlottesville (VA); On-site; USD 42,000 - 58,000; Full time

Job summary

Designer Brands in Charlottesville seeks an experienced store leader to drive customer service, merchandising and daily store operations. You will partner with management to prioritize tasks, maintain standards and execute omni-channel activities for sales growth.

The role emphasizes coaching associates, safeguarding assets, and ensuring policy compliance while delivering a consistent, high-energy shopping experience.

Qualifications

• Minimum 2 years of management experience.
• High school diploma or equivalent required; some college preferred.
• Strong customer service and communication skills; ability to lead and coach teams.

Responsibilities

• Maintain store standards and provide a positive customer experience across daily open/close tasks.
• Review plans and ensure tasks are completed daily, weekly, and monthly.
• Support store management in inventory-related actions, merchandising, and omni-channel activities.

Skills

Customer service

Collaboration

Communication

Time management

Availability

Tech proficiency

Standing/walking

Lifting 50 lbs

Mobility

Education

High school diploma or equivalent

Some college preferred

Job description

Designer Brands in Charlottesville seeks an experienced store leader to drive customer service, merchandising and daily store operations. You will partner with management to prioritize tasks, maintain standards and execute omni-channel activities for sales growth.

The role emphasizes coaching associates, safeguarding assets, and ensuring policy compliance while delivering a consistent, high-energy shopping experience.