Store Experience & Ops Lead

Designer Brands; City of Middletown (NY); On-site; USD 23,000 - 32,000; Part time

Job summary

Designer Brands in Middletown, NY is seeking an assistive team member to support store management, ensure outstanding customer service, and drive in-store excellence. The role emphasizes customer experience, inventory handling, omni-channel tasks, and efficient cashwrap operations.

Candidates should bring at least 2 years of workforce experience, a high school diploma, and the ability to work flexible schedules including nights and weekends.

Qualifications

• Excellent customer service with a professional, positive attitude.
• Ability to build collaborative working relationships.
• Strong verbal and written communication skills.
• Ability to move at pace and hold teams accountable to deadlines.
• Availability to work nights, weekends, holidays, and varied shifts.
• Proficient use of store tech (registers, iPhone, calculator).
• Ability to stand/walk up to 100% of shift and lift up to 50 pounds occasionally.

Responsibilities

• Support store management to drive sales and KPI achievement.
• Maintain in-store experience and store standards daily.
• Coordinate tasks, plan priorities, and communicate progress with leadership.
• Assist in inventory and omni-channel activities (BOPIS, transfers).
• Ensure safety and report equipment issues to Store Manager.
• Provide coaching and support to associates as needed.

Skills

Excellent customer service

Collaborative relationships

Clear communication

Time management

Flexibility

Tech savvy

Stamina

Education

High school diploma or equivalent

Job description

Designer Brands in Middletown, NY is seeking an assistive team member to support store management, ensure outstanding customer service, and drive in-store excellence. The role emphasizes customer experience, inventory handling, omni-channel tasks, and efficient cashwrap operations.

Candidates should bring at least 2 years of workforce experience, a high school diploma, and the ability to work flexible schedules including nights and weekends.