Store Operations Lead - Customer Experience & Growth

Designer Brands; Greensboro (NC); On-site; USD 32,000 - 52,000; Full time

Job summary

Designer Brands in Greensboro, NC is seeking an experienced retail leader to support store operations and drive customer service excellence. You will work closely with the Store Manager to implement priorities, manage merchandising, inventory, and omni-channel activities while maintaining store standards.

Responsibilities include coaching associates, achieving KPI goals, ensuring compliance with policies, scheduling, and assisting with opening/closing procedures to deliver a consistent in-store

Qualifications

• Requires strong customer service skills and a proactive approach to store operations.
• Ability to communicate clearly with customers and team members.
• Experience with merchandising, inventory, and omni-channel activities preferred.

Responsibilities

• Provide positive customer experiences and uphold DSW store standards.
• Assist in daily open/close tasks including cleaning, recovery and maintenance.
• Review and communicate action plans to complete daily/weekly/monthly tasks.
• Coach associates to meet KPI goals and store priorities.
• Support scheduling, payroll and associate relations as needed.

Skills

Customer service

Collaboration

Verbal & written communication

Time management

Flexibility

POS system

Standing/walking 100%

Lifting 50 lbs

Stoop/kneel

Education

High school diploma

Some college

Tools

POS system

Job description

Designer Brands in Greensboro, NC is seeking an experienced retail leader to support store operations and drive customer service excellence. You will work closely with the Store Manager to implement priorities, manage merchandising, inventory, and omni-channel activities while maintaining store standards.

Responsibilities include coaching associates, achieving KPI goals, ensuring compliance with policies, scheduling, and assisting with opening/closing procedures to deliver a consistent in-store