Store Operations & Customer Experience Lead

Designer Brands; Marietta (GA); On-site; USD 43,000 - 56,000; Full time

Job summary

Designer Brands is seeking a store team member with a minimum of two years in management to support daily operations and customer service excellence. The role emphasizes maintaining store standards, assisting with open/close procedures, and driving inventory and merchandising activities.

Responsibilities include following policies, coaching staff, ensuring timely execution of tasks, and contributing to a positive, energetic shopping environment for customers while supporting the Store Manager

Qualifications

• Excellent customer service and professional demeanor required.
• Ability to collaborate across teams and communicate clearly.
• Strong time management and responsiveness to store priorities.

Responsibilities

• Maintain store standards and assist with open/close tasks.
• Support management with daily/weekly/monthly priorities and performance.
• Assist in merchandising, omni activities, and inventory-related tasks.
• Provide a safe and welcoming environment for customers and team members.

Skills

Customer service

Collaboration

Communication

Time management

Availability

Tech literacy

Standing/walking

Lifting

Mobility

Education

High school diploma or equivalent

Some college preferred

Job description

Designer Brands is seeking a store team member with a minimum of two years in management to support daily operations and customer service excellence. The role emphasizes maintaining store standards, assisting with open/close procedures, and driving inventory and merchandising activities.

Responsibilities include following policies, coaching staff, ensuring timely execution of tasks, and contributing to a positive, energetic shopping environment for customers while supporting the Store Manager