Store Operations & Customer Experience Leader

Designer Brands; Madison (WI); On-site; USD 42,000 - 66,000; Full time

Job summary

Designer Brands in Madison, WI seeks a capable Store Manager to lead daily operations, deliver exceptional customer service, and drive sales through smart merchandising, inventory control and omni-channel initiatives. You will partner with the management team to set priorities, supervise associates, and ensure policy compliance on a fast-paced retail floor.

The role requires at least 2 years of management experience and a minimum high school diploma (college preferred).

Qualifications

• Excellent customer service and professionalism.
• Ability to develop collaborative working relationships.
• Good verbal and written communication skills.
• Availability to work nights, weekends, holidays, and shifts outside traditional hours.

Responsibilities

• Provide outstanding customer service and maintain store standards.
• Lead daily open/close tasks, merchandising and inventory control.
• Coach and supervise associates to meet KPI goals.
• Ensure policy compliance and asset protection.
• Support omni-channel activities including in-store and digital services (BOPIS/Charge/Send).

Skills

Customer service

Team leadership

Merchandising

Communication

Education

High school diploma

Some college preferred

Job description

Designer Brands in Madison, WI seeks a capable Store Manager to lead daily operations, deliver exceptional customer service, and drive sales through smart merchandising, inventory control and omni-channel initiatives. You will partner with the management team to set priorities, supervise associates, and ensure policy compliance on a fast-paced retail floor.

The role requires at least 2 years of management experience and a minimum high school diploma (college preferred).