Store Operations & Customer Experience Leader

Five Below; Sacramento (CA); On-site; USD 20,000 - 28,000; Full time

Job summary

Five Below is seeking an experienced manager-in-training to support daily store operations and customer service excellence. You will train associates, supervise crew, and step in as Manager on Duty to ensure smooth operations, accurate cash handling, and a welcoming shopping environment.

This role requires flexibility, energetic leadership, and the ability to motivate team members during peak times. Ideal candidates will have at least 1 year of management experience, strong communication skills,

Qualifications

• Excellent verbal and written communication skills.
• Ability to multi-task and manage competing priorities.
• Creative thinking to solve store challenges.
• Ability to maintain composure under pressure during busy periods.

Responsibilities

• Wow customers through personal interactions and fast, friendly service.
• Train crew on customer service excellence and store policies.
• Oversee daily store activities and ensure staff perform effectively.
• Assist with receiving and stocking to keep merchandise ready for customers.
• Act as Manager on Duty and handle store operations, staff, and issues.

Skills

Verbal communication

Written communication

Multi-tasking

Creative thinking

Under pressure

Management experience

Education

High School or equivalent

College experience preferred

Job description

Five Below is seeking an experienced manager-in-training to support daily store operations and customer service excellence. You will train associates, supervise crew, and step in as Manager on Duty to ensure smooth operations, accurate cash handling, and a welcoming shopping environment.

This role requires flexibility, energetic leadership, and the ability to motivate team members during peak times. Ideal candidates will have at least 1 year of management experience, strong communication skills,