Customer Experience Lead - Store Ops & Training

Five Below; Crystal City (MO); On-site; USD 18,000 - 25,000; Part time

Job summary

Five Below is seeking an on-site manager-level retail professional to oversee daily store operations and lead the crew in delivering fast, friendly customer service. You will train staff, supervise associates, and ensure merchandise is stocked and presented effectively to maximize sales.

The role requires at least 1 year of management experience, strong communication, and the ability to multitask in a dynamic retail environment.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 1 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Ensures all crew members are wowing the customer through personal contact with customers.
• Trains the crew on the BEST customer service experience; ensuring fast, friendly checkout.
• Oversee daily activities of store associates, ensuring duties are performed effectively and customer service is excellent.
• Assist with receiving, unpacking, and organizing new stock for quick placement on sales floor.
• Act as Manager on Duty, taking responsibility for store operations, staff management, and customer service.

Skills

Verbal communication

Written communication

Multi-tasking

Creative thinking

Under pressure

People management

Education

High School graduate or equivalent

College experience preferred

Job description

Five Below is seeking an on-site manager-level retail professional to oversee daily store operations and lead the crew in delivering fast, friendly customer service. You will train staff, supervise associates, and ensure merchandise is stocked and presented effectively to maximize sales.

The role requires at least 1 year of management experience, strong communication, and the ability to multitask in a dynamic retail environment.