Store Operations & Customer Experience Lead

Five Below; City of Middletown (NY); On-site; USD 19,000 - 27,000; Full time

Job summary

Five Below is hiring for a store leadership role with a focus on customer service and daily operations in a fast-paced retail environment. You will train associates, oversee duties, and assist with stock receiving to ensure a smooth, friendly checkout experience.

The role supports onboarding and ongoing coaching, drives sales through merchandising and service, and requires flexibility for day/evening/weekend shifts.

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task and stay composed under pressure.
• College experience preferred.

Responsibilities

• Wow customers through personal contact and training on service.
• Oversee daily activities of store associates and ensure service
• Assist with receiving, unpacking, and stocking for floor placement
• Act as manager on duty for store operations and staff management
• Open or close the store, secure cash, and set alarms
• Support onboarding and ongoing training of associates
• Drive store sales by optimizing merchandising and service
• Collaborate with store leadership on merchandising and recovery
• Perform general store maintenance and safety duties

Skills

Leadership

Customer service

Communication

Multi-tasking

Creativity

Stress management

Education

High school diploma or equivalent

College experience

Job description

Five Below is hiring for a store leadership role with a focus on customer service and daily operations in a fast-paced retail environment. You will train associates, oversee duties, and assist with stock receiving to ensure a smooth, friendly checkout experience.

The role supports onboarding and ongoing coaching, drives sales through merchandising and service, and requires flexibility for day/evening/weekend shifts.