Store Operations & Customer Experience Lead

Five Below; Cedar Hill (TX); On-site; USD 13,000 - 19,000; Part time

Job summary

Five Below is seeking a Store Manager on Duty / leadership role in a busy retail environment. You will supervise crew, train staff on the BEST customer service experience, and oversee daily operations to ensure fast, friendly checkout and exceptional customer interactions.

The position requires at least 1 year of management experience, strong communication skills, and the ability to multi-task in a fast-paced store setting. Flexible scheduling and weekend shifts may apply.

Qualifications

• High school diploma or equivalent required.
• College experience preferred.
• Minimum 1 year of management experience.

Responsibilities

• Ensures all crew members are WOWing the Customer through personal contact with customers.
• Trains the crew on the BEST customer service experience; ensures fast, friendly checkout.
• Oversee daily activities of store associates and ensure excellent customer service.
• Assist with receiving, unpacking, and organizing new stock for quick placement on sales floor.
• Act as Manager on Duty, responsible for store operations, staff management, and customer service.
• Open or close the store, secure cash, lock doors, set alarms, and ensure smooth daily operation.
• Support onboarding and training of associates on store policies and product knowledge.
• Drive store sales and control expenses by optimizing merchandising and staff performance.
• Partner with store leadership on merchandising procedures and World Recovery.
• Perform store maintenance (garbage, cleaning, stock room).

Skills

Excellent verbal and written沟

Ability to multi-task

Creative thinking

Ability to maintain composure under

Education

High School Diploma or equivalent

College experience preferred

Job description

Five Below is seeking a Store Manager on Duty / leadership role in a busy retail environment. You will supervise crew, train staff on the BEST customer service experience, and oversee daily operations to ensure fast, friendly checkout and exceptional customer interactions.

The position requires at least 1 year of management experience, strong communication skills, and the ability to multi-task in a fast-paced store setting. Flexible scheduling and weekend shifts may apply.