Store Operations & Customer Experience Leader

Dsw-Shoe-Warehouse,-Inc.; Greensboro (NC); On-site; USD 42,000 - 62,000; Full time

Job summary

DSW, Inc. is seeking a store leadership role in Greensboro, NC focusing on customer service, merchandising, and inventory-driven sales. You will partner with the store team to deliver strong customer experiences, manage daily tasks, and support omni-channel activities.

The role emphasizes coaching staff, achieving KPI targets, and maintaining store standards while ensuring safety and efficient operations.

Qualifications

• Excellent customer service by exhibiting professionalism and enthusiasm.
• Ability to develop collaborative working relationships.
• Good verbal and written communication skills.
• Availability to work nights, weekends, holidays and varied shifts.
• Proficient with store tech (registers, iPhone, calculator).
• Able to stand/walk up to 100% of shift; lift up to 50 lbs; frequent bending.

Responsibilities

• Be empowered to meet customers where they are and personalize their experience.
• Be committed to a consistent, positive customer experience.
• Bring the power of shoes to life via in-store and digital services.
• Pause and put the customer first; ensure safety and operational readiness.
• Bring energy to the team; coaching, recruiting, onboarding and oversight.

Skills

Customer service

Leadership

Communication

Time management

Technology proficiency

Mobility/stand/walk

Lifting 50 lbs

Education

High school diploma or equivalent

Some college

Job description

DSW, Inc. is seeking a store leadership role in Greensboro, NC focusing on customer service, merchandising, and inventory-driven sales. You will partner with the store team to deliver strong customer experiences, manage daily tasks, and support omni-channel activities.

The role emphasizes coaching staff, achieving KPI targets, and maintaining store standards while ensuring safety and efficient operations.