Store Leader: Elevate Customer Experience & Growth

Designer Brands; Wilmington (NC); On-site; USD 42,000 - 62,000; Full time

Job summary

DSW in Wilmington, NC is seeking an experienced retail store leader to elevate the customer experience and drive KPI performance. You will coach associates, implement store strategies, and communicate plans that align with company goals.

The role requires a minimum of 4 years’ retail management experience, high school diploma or equivalent, and a proven ability to recruit, onboard, and develop teams while delivering exceptional service and results.

Qualifications

• Minimum of 4 years’ retail management experience.
• Ability to lead and develop teams.
• Strong communication and interpersonal skills.
• Proven ability to drive store KPIs.

Responsibilities

• Elevate the in-store experience by modeling, supervising and coaching staff on KPI goals.
• Develop and communicate store strategies aligned to company strategy.
• Deliver financial plans to drive KPI performance.
• Oversee scheduling, forecasting, and payroll management to meet labor targets.
• Build a diverse team that meets business needs.

Skills

Excellent customer service

Leadership

Team development

Communication skills

KPI driven

Education

High school diploma or equivalent

Some college

Job description

DSW in Wilmington, NC is seeking an experienced retail store leader to elevate the customer experience and drive KPI performance. You will coach associates, implement store strategies, and communicate plans that align with company goals.

The role requires a minimum of 4 years’ retail management experience, high school diploma or equivalent, and a proven ability to recruit, onboard, and develop teams while delivering exceptional service and results.