Store Experience & Ops Leader

Dsw-Shoe-Warehouse,-Inc.; Burlington (MA); On-site; USD 25,000 - 40,000; Full time

Job summary

DSW Burlington, Massachusetts is seeking a Customer Experience Leader to support management with daily store operations, inventory, and omni activities to drive sales and results.

You will coach associates, maintain store standards, and help with scheduling, labor, and policy compliance to ensure a positive customer experience. This role requires availability nights, weekends, holidays, and a proactive, energetic approach.

Qualifications

• Minimum 2 years management experience.
• Minimum high school graduate or equivalent.
• Some college preferred.

Responsibilities

• Provide outstanding customer service and engage with customers to meet store goals.
• Support merchandising, inventory, and omni activities to drive sales and results.
• Collaborate with Store Manager to ensure policy compliance and store standards.
• Assist with opening/closing duties and daily store operations.

Skills

Customer service

Team leadership

Verbal & written communication

Tempo & accountability

Availability nights weekends holidays

Tech literacy

Mobility standing

Lifting 50 lbs

Stoop Kneel Crawl

Education

High school diploma or equivalent

Some college preferred

Tools

POS systems

iPhone familiarity

Calculator

Job description

DSW Burlington, Massachusetts is seeking a Customer Experience Leader to support management with daily store operations, inventory, and omni activities to drive sales and results.

You will coach associates, maintain store standards, and help with scheduling, labor, and policy compliance to ensure a positive customer experience. This role requires availability nights, weekends, holidays, and a proactive, energetic approach.