Store Operations & Customer Experience Lead

Five Below; Winchester (VA); On-site; USD 15,000 - 21,000; Full time

Benefits offered by this job

Health coverage

Financial wellness

Personal wellness

Job summary

Five Below is seeking an on-site store leader to wow customers and train crew on the best-in-class service. You will help supervise daily store activities, open/close procedures, and ensure a fast, friendly checkout experience.

The role requires at least 1 year of management experience, strong communication skills, and the ability to multi-task in a fast-paced retail environment. A high school diploma or equivalent is required, with college experience preferred.

Qualifications

• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking and problem-solving.
• Ability to maintain composure under pressure.

Responsibilities

• Wow the customer through personal contact and training; ensuring fast, friendly checkout.
• Oversee daily activities of store associates and ensure great customer service.
• Assist with receiving and stocking, organize stock for quick stocking on floor.
• Act as Manager on Duty when needed, overseeing store operations and staff.
• Open/close the store, secure cash, set alarms, and prepare for daily operation.
• Support onboarding and training of associates, policy and product knowledge.
• Drive store sales and control expenses by improving merchandising and service.
• Partner with store leadership on merchandising and World Recovery.
• Maintain store cleanliness and stockroom organization.

Skills

Management experience

Verbal communication

Written communication

Multi-tasking

Creativity

Pressure management

Education

High School Diploma or equivalent

College experience preferred

Job description

Five Below is seeking an on-site store leader to wow customers and train crew on the best-in-class service. You will help supervise daily store activities, open/close procedures, and ensure a fast, friendly checkout experience.

The role requires at least 1 year of management experience, strong communication skills, and the ability to multi-task in a fast-paced retail environment. A high school diploma or equivalent is required, with college experience preferred.