Customer Experience Lead, Store Operations

Five Below; Providence (RI); On-site; USD 19,000 - 28,000; Full time

Job summary

Five Below is seeking a Store Manager to lead crew and operations. You will oversee daily store activities, train staff on customer service excellence, and ensure a smooth checkout experience for guests. The role includes opening/closing the store, security, and maintaining stock.

Requires at least 1 year of management experience, high school diploma, and strong communication and multitasking abilities. Flexible scheduling is common, with potential evenings and weekends.

Qualifications

• Minimum 1 year of management experience.
• High School Diploma or equivalent preferred.
• Excellent verbal and written communication skills.
• Ability to multi-task and maintain composure under pressure.

Responsibilities

• Ensures crew members wow the customer through personal contact.
• Trains crew on the BEST customer service experience and checkout efficiency.
• Oversee daily activities of store associates and ensure strong customer service.
• Assist with receiving, unpacking, and stocking merchandise for quick floor placement.
• Act as Manager on Duty and oversee store operations, staff, and urgent issues.
• Open/close the store, secure cash, lock doors, set alarms, and ensure daily readiness.
• Support onboarding and training of associates; improve performance.
• Drive store sales and control expenses through merchandising and service.
• Collaborate with leadership on merchandising procedures and recovery.

Skills

Management experience

Verbal communication

Written communication

Multi-tasking

Creative thinking

Composure under pressure

High School Diploma

Education

High School Diploma

Job description

Five Below is seeking a Store Manager to lead crew and operations. You will oversee daily store activities, train staff on customer service excellence, and ensure a smooth checkout experience for guests. The role includes opening/closing the store, security, and maintaining stock.

Requires at least 1 year of management experience, high school diploma, and strong communication and multitasking abilities. Flexible scheduling is common, with potential evenings and weekends.