Store Operations & Customer Experience Lead

Five Below; Parma (AR); On-site; USD 13,000 - 19,000; Part time

Job summary

Five Below is hiring for an hourly store leadership role where you will supervise crew, drive sales, and ensure exceptional guest experiences. You will manage daily store operations, train associates, and step in as Manager on Duty when needed.

Candidates should have a high school diploma or equivalent, one year of management experience, and strong communication skills. The role requires physical tasks, flexible scheduling, and travel as needed.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Ensures crew wow customers through personal contact.
• Trains crew on BEST customer service and fast, friendly checkout.
• Oversee daily activities of store associates; ensure quality service.
• Assist with receiving, unpacking, and stocking on sales floor.
• Acts as Manager on Duty for store operations and staff management.
• Opens/closes store; secure cash, doors, and alarms.
• Supports onboarding and ongoing training of associates.
• Drives store sales and controls expenses via merchandising and staff performance.
• Partners with store leadership on merchandising procedures.
• Performs store maintenance (trash, cleaning, stock room).

Skills

Verbal communication

Written communication

Multitasking

Creativity

Stress management

Leadership experience

Education

High school diploma

College experience

Job description

Five Below is hiring for an hourly store leadership role where you will supervise crew, drive sales, and ensure exceptional guest experiences. You will manage daily store operations, train associates, and step in as Manager on Duty when needed.

Candidates should have a high school diploma or equivalent, one year of management experience, and strong communication skills. The role requires physical tasks, flexible scheduling, and travel as needed.