Store Operations Lead - Customer Experience

Five Below; Manhattan (KS); On-site; USD 14,000 - 19,000; Full time

Job summary

Five Below is hiring a store leadership professional to Wow the Customer through personal contact, train the crew on BEST service, and oversee daily store operations. You will manage opening/closing procedures, assist with receiving stock, and support onboarding and training to boost performance.

The role emphasizes driving sales, controlling expenses, and partnering with the store leadership team on merchandising and operations, while maintaining a clean and efficient sales floor.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Ensures all crew members are Wowing the Customer through personal contact with customers.
• Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
• Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service.
• Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor.
• Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues.
• Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation.
• Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance.
• Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service.
• Partners with the entire store leadership team in merchandising procedures and World Recovery.
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room

Skills

Verbal communication

Written communication

Multi-tasking

Creative thinking

Calm under pressure

Customer service

Team leadership

Education

High School diploma

College experience preferred

Job description

Five Below is hiring a store leadership professional to Wow the Customer through personal contact, train the crew on BEST service, and oversee daily store operations. You will manage opening/closing procedures, assist with receiving stock, and support onboarding and training to boost performance.

The role emphasizes driving sales, controlling expenses, and partnering with the store leadership team on merchandising and operations, while maintaining a clean and efficient sales floor.