Store Operations & Customer Experience Lead

Designer Brands; San Antonio (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

Designer Brands in San Antonio, TX, is seeking a store associate to help deliver exceptional customer experiences across in-store and digital channels. You will support store operations, maintain standards, and collaborate with leadership to drive sales and efficiency.

Ideal candidates bring 2+ years of workforce experience, strong communication, and comfort with POS tech. This role requires standing, walking, and occasional lifting, with availability for nights and weekends.

Qualifications

• Excellent customer service with a professional demeanor.
• Ability to work nights, weekends, and holidays.
• Strong verbal and written communication skills.
• Proficient with store technology and POS systems.
• Able to stand and walk for long periods and lift up to 50 pounds.

Responsibilities

• Maintain in-store experience by modelling customer-centric behaviors and addressing requests with urgency.
• Ensure store standards; perform open/close tasks, cleaning, recovery and maintenance.
• Follow policies; communicate progress and handle audits, donations, transfers and damages.
• Support in-store omni-channel activities including Charge/Send and BOPIS.
• Assist management and train associates; provide feedback on performance.

Skills

Customer service

Communication skills

Team collaboration

Time management

Availability nights weekends holidays

Tech literacy

Mobility: standing/walking

Lifting up to 50 lbs

Education

High school diploma or equivalent

2+ years workforce experience

Tools

POS register

iPhone

Calculator

Job description

Designer Brands in San Antonio, TX, is seeking a store associate to help deliver exceptional customer experiences across in-store and digital channels. You will support store operations, maintain standards, and collaborate with leadership to drive sales and efficiency.

Ideal candidates bring 2+ years of workforce experience, strong communication, and comfort with POS tech. This role requires standing, walking, and occasional lifting, with availability for nights and weekends.