Store Experience & Operations Lead

Designer Brands; Burnsville (MN); On-site; USD 48,712,000 - 67,051,000; Full time

Job summary

Designer Brands is seeking a Customer Experience-oriented associate to uphold in-store standards and drive a positive customer journey. You will support daily operations, assist with omni-channel tasks, and collaborate with leadership to meet KPI targets.

The role requires strong communication, a team mindset, and the ability to work nights, weekends, and holidays. You will be integral in delivering a consistent and engaging shopping experience across our Minnesota locations.

Qualifications

• Excellent customer service with professionalism and enthusiasm.
• Clear verbal and written communication skills.
• Ability to collaborate effectively with store team.
• Willingness to work nights, weekends, and holidays as required.

Responsibilities

• Maintain in-store experience by modeling CEL behaviors and supporting KPI targets.
• Ensure positive customer experiences by upholding store standards and daily routines.
• Review daily communications and plan tasks to follow through on actions.
• Assist with omni-channel activities and inventory-related tasks.

Skills

Customer service

Communication

Team collaboration

Adaptability

Education

High school diploma

Job description

Designer Brands is seeking a Customer Experience-oriented associate to uphold in-store standards and drive a positive customer journey. You will support daily operations, assist with omni-channel tasks, and collaborate with leadership to meet KPI targets.

The role requires strong communication, a team mindset, and the ability to work nights, weekends, and holidays. You will be integral in delivering a consistent and engaging shopping experience across our Minnesota locations.