Store Operations & Customer Experience Lead

Designer Brands; Maplewood (MN); On-site; USD 35,000 - 55,000; Full time

Job summary

Designer Brands in Maplewood, MN, is seeking a Retail Associate to support store management with customer service, merchandising, and inventory tasks while driving sales and ensuring store standards.

The role requires strong communication, teamwork, and flexibility to work evenings, weekends, and holidays. Candidates should be comfortable using store tech and handling physical tasks as part of daily duties.

Qualifications

• Minimum high school graduate or equivalent.
• Some college preferred.
• Excellent customer service and communication skills.
• Ability to move with tempo and hold team accountable to meet time-bound expectations.

Responsibilities

• Elevate in-store experience by modeling CEL behaviors and coaching associates to achieve KPI.
• Maintain store standards and complete daily open/close tasks including cleaning and recovery.
• Review and communicate action plans to ensure tasks are completed daily/weekly/monthly.
• Assist in inventory-related activities including omnichannel processes and stock management.

Skills

Customer service

Communication skills

Time management

Flexible schedule

Collaboration

Tech proficiency

Physical stamina

Inventory awareness

Education

High school diploma

Some college preferred

Tools

POS system

iPhone

Register

Job description

Designer Brands in Maplewood, MN, is seeking a Retail Associate to support store management with customer service, merchandising, and inventory tasks while driving sales and ensuring store standards.

The role requires strong communication, teamwork, and flexibility to work evenings, weekends, and holidays. Candidates should be comfortable using store tech and handling physical tasks as part of daily duties.